Question 1

How do I place an order?

Accepted Answer

Add items to your cart and go to checkout. You can pay with M-Pesa (a payment prompt is sent to your phone) or choose pay on delivery. You will get a confirmation email once your order is placed.

Question 2

How do I see my past orders?

Accepted Answer

Sign in and open My Orders. Each order shows its status, and you can add the same items back to your cart with Order again.

Question 3

Can I change or cancel an order?

Accepted Answer

Contact us as soon as you can with your order number, by phone or WhatsApp on 0726 734 732. If it has not been packed yet, we will do our best to change it.

Question 4

What payment methods do you accept?

Accepted Answer

M-Pesa, or pay on delivery.

Question 5

Do you offer bulk orders?

Accepted Answer

Yes, get in touch on 0726 734 732 or support@najmaorganics.com with what you need and we will talk it through.

Question 6

Where do you deliver?

Accepted Answer

Enter your delivery details at checkout. Your delivery fee is shown before you pay.

Question 7

How much is delivery?

Accepted Answer

The fee depends on where you are and is shown at checkout before you pay. Orders over KSh 4,000 get free delivery.

Question 8

How long will my order take?

Accepted Answer

We will keep you updated by email as your order is packed and sent. For a delivery estimate to your area, message us on 0726 734 732.

Question 9

What if I am not available to receive my order?

Accepted Answer

Contact us and we will arrange the best way to get it to you.

Question 10

What if something is wrong with my order?

Accepted Answer

Tell us within a few days with your order number and, if you can, a photo, on 0726 734 732 or support@najmaorganics.com. We will look into it and put it right.

Question 11

How do I start a return?

Accepted Answer

Open the order under My Orders and choose the return option, or contact us and we will help you. See our Returns page for the current policy.

Question 12

Can I return opened products?

Accepted Answer

For hygiene reasons, opened food, herb and body-care products are usually not returnable. If a product arrived damaged or is not what you ordered, tell us and we will sort it out.

Question 13

What kinds of products do you sell?

Accepted Answer

Herbs, roots and barks, spices, pressed oils, superfood powders, nuts and seeds, and natural body-care products from African, Ayurvedic, Middle Eastern and Western herbal traditions.

Question 14

Are products safe during pregnancy?

Accepted Answer

Some herbs are not suitable during pregnancy or breastfeeding. Speak to your doctor or pharmacist before using any herbal product if you are pregnant, breastfeeding, have a medical condition or take medication.

Question 15

Can herbal products replace my medicine?

Accepted Answer

No. Our products are food and wellness items and are not a substitute for medical treatment. If you are unwell, see a health professional.

Question 16

How should I store the products?

Accepted Answer

Keep them tightly closed in a cool, dry place away from direct sunlight and moisture.

Question 17

Can I make my own blend?

Accepted Answer

Yes, use Build your blend: pick a base herb, add one to three extras and add the blend to your cart. Each blend is a small gift sachet priced from KSh 50 to KSh 100, depending on how many herbs you choose. A blend is an add-on, so it is ordered together with at least one product from the shop. Your blend is free on your first three orders, on any order above KSh 300, and again each time your delivered orders add up to KSh 300.

Frequently Asked Questions